Returns Policy

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At Home & Pets by Morgie & Dan, we want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we have a dedicated customer service team to make everything right again!

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Please note: We cannot issue credits or refunds unless you have first spoken to a Home & Pets by Morgie & Dan representative, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

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Returns Terms & Conditions

• We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging).

• Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.

• You can return your order for a refund, exchange or store credit.

• The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

• A Home & Pets by Morgie & Dan customer service representative must be contacted before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.

• We cannot offer refunds or exchanges on Shampoos, Spritz Conditioner, food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

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Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to jenny@home-pets.com.au, include your invoice number and name, and we will work with you to resolve the issue.

 

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